Capability Development for ITES corporation

Introduction:

With an objective to enhance the organizational effectiveness, efficiency of the business processes, and development of a culture that consistently delivers expected results, Transcurve Consulting- a development strategy hub, assists organizations in achieving their business goals.

A thorough assessment of the overall process, identification of issues requiring immediate attention, clear and focused plans, specific alignment programs custom design to meet the needs, interpersonal competencies, are some strongholds of Transcurve Consulting, that has been achieving operational excellence for all range of organizations across all industries.

Major Challenges:

An ITES KPO corporation were running their daily operations from fixed outsourced processes that were great for sustaining their model. They did possess the technical expertise required for the purpose and were ensuring regular service level agreements were being met, but they lacked the solutions consulting expertise to add new capabilities and expand their services to scale their growth strategy. Due to these limitations, the expert advice and a specific management strategy was sought with Transcurve Consulting.

Approach and Solution:

Part 1. Organizational Solution Consulting:

With the in-depth knowledge of business administration and successful experience of steering multiple organization from downfall to the profitable avenues with strategic consultations and advice, Transcurve Consulting defined and worked on the main problems in the following ways:

Transcurve assisted the ITES company to first understand their cost vs. revenue model as the ITES model were not generating any revenue in India and was on cost plus markup model. Transcurve created frameworks that were in line with APQC capabilities and provided a great model for understanding their source of operations and benchmarked presence in the industry. This helped the organization to have specific KPIs for various departments as well scale internal processes post identifying gaps and working on them with a target to improvise year on year.

Part 2: Dashboard Development

Development of the information management tool being capable of visually tracking, analyzing, and displaying the major performance indicators, metrics, and data points to keep a track of the business performance and health, was the second step to be worked on by Transcurve there. With the strong global networks, Transcurve Consulting facilitated a tailor-made dashboard from Datapine, best suiting to the ITES company.

Now this dashboard enables them to make informed decisions, provides faster access to business intelligence, improves focus and alignment to gain competitive advantage, enhance the collaboration and a better reporting and communication, and the overall process parameters can be accessed through any device anywhere.

Part 3: Business Process Mapping

Taking the various business roles, responsibilities, and standards into account, mapping of the overall business process, is an important step to monitor all the business happenings.

Transcurve Consulting facilitated the process visualization with the following four steps:

• Identifying the production mechanism and process flow charts
• Gathering information from process participants through interviews and observations
• Identifying the start and endpoints of the continuous steady-state process
• Compartmentalizing the process into different tasks and decision points

Part 4: Development of High-Performance work teams for delivering the key priorities:

Within the organizational administrative hierarchy, structuring of high-performance work team was also done by Transcurve Consulting. Based on the existing framework, data and knowledge attained through the interviews and interactions, an informative portfolio of all the distinguished employees was generated in the start. Getting to know the specializations and the competency, special teams (task force) were constituted which were aligned with and committed to a common purpose.Such special treatment also resulted in a consistently higher level of collaborations (community of practice), creativity, and better results in their general tasks.

These teams were constituted to specially work on certain parameters and business priorities to yield the perceptible results in less time. The unmatched proficiency of Transcurve Consulting in the field of Human Resource Efficiency Enhancement, Organizational Development, Business Consultation, and Operational Excellence Targets, with a spectacular experience of more than 25 years, works wonders for such businesses and the tangible results are the testimonials of the unparalleled consulting.